FAQ's

Dr Batra’s products are made from natural ingredients with proven efficacy. They are therefore 100% natural and safe. All our products are sulphate-free, paraben-free and SLES free. Our products are made for different skin types and do not cause any side- effects.  

While formulating our products, we keep in mind their suitability to sensitive skin. As our products are made from natural ingredients, they are safe to use and suitable for sensitive skin. However, it is recommended for people with sensitive skin to do a patch test for any new product they want to use.

No. You need not require a dermatologist prescription to use Dr Batra’s skincare products. All our skincare products are formulated by our qualified & experienced dermatologists, who have over 35 years of experience in treating various skin disorders. 

Dr Batra’s products are made from natural ingredients. They are sulphate and paraben free. As there are no chemicals used in our products, they do not cause any side-effects

Yes you can buy our products from any of our 225 clinics located across 121 cities in India. They are also available in other retail outlets like Wellness Forever and online shopping portals like Amazon, Flipkart, Big Basket, and Nykaa.

Yes, we ship outside India. However, the customer will have to pay extra delivery charges as applicable. Terms and Conditions apply

Yes, Dr Batra’s products are available in other retail outlets in Select Cities. They are also available at all Dr Batra’s clinics and online shopping portals like Amazon and Nykaa.

Our products can be used by everyone - men, women and children as well. They are suitable for all skin types. We also have specially formulated exfoliating face wash only for men. It contains bark extract and activated charcoal, which protects against UV rays and pollution.   

 Yes, Dr Batra’s has natural, safe and effective products for hair fall. We have Dr Batra’s hair fall control shampoo, hair oil and serum. You can buy all these products separately or together in our hair fall control kit. These products will help not only to control hair loss but also revitalize your hair and make it shinier & stronger. This combined treatment will strengthen hair from the roots & improve the hair texture.

Yes, our products are GMP compliant and formulated by medical experts. 

Dr Batra’s Nutrigood helps in reducing inflammation, increasing blood circulation and boosting hair growth. It repairs damaged hair follicles and also helps prevent hair loss, strengthen hair roots and prevents dandruff.

We have standard shipping charges for most addresses. A flat Rs 38 will be charged for all orders below Rs 500, while there is free shipping for all orders above Rs 500.
Shipping Charges Vary on value the of purchase – Products purchased up to Rs.250 will attract regular courier charges

In case you are not satisfied with the product you receive, you could either request for a replacement or a refund within 7 days of receiving the order. 

Returns will not be accepted under the following conditions:If request is initiated after (7) business days of order delivery
Product is used or altered
Product is damaged due to misuse/overuse by the customer
Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered.

Follow these 5 simple steps to place your order. Step 1 – Select your product
Step 2 - Add it to the cart
Step 3 - Click on check-out option
Step 4 - Put in your payment details & shipping address
Step 5 – Pay for the product.
If you have any further questions, please call on customer care number **** or chat online.

Once the product is shipped you will get a notification via SMS, Post that one can track the movement of the product online

Once your order is confirmed, you will receive an E-mail & SMS confirmation along with your order details.