GRIEVANCE REDRESSAL POLICY
- This grievance redressal policy (Policy) sets out Dr. Batra’s Positive
Health Products Limited (Company/Dr. Batras/We/Us) towards
addressing grievances raised by consumers purchasing products from the
Company’s website https://products.drbatras.com from time to time.
- Purpose of the Policy:
2.1. The Policy aims to address any Consumer complaints or issues by
providing a clear, structured and reliable mechanism ensuring that every
concern raised is heard, acknowledged and resolved in a manner that
prioritizes your satisfaction and trust in Dr Batra's.
2.2. The Policy functions on the foundation that every Consumer deserves to
be treated with fairness, respect and dignity at every step of their journey
with us. Dr Batra's is committed to handling every grievance with
promptness, care and genuine courtesy, because we understand that
behind every complaint is a person seeking help and that matters to us.
3. Contact us
In case of any query or complaint, the Consumer can approach us and
reach out to us through ‘Contact us’ available on this page.
Customer Service
We are available from Monday to Friday to answer your queries
Contact No.: +91 9152022524
Email: info@drbatras.com / feedback@drbatras.com
4.Grievance Redressal Mechanism:
4.1. At Dr Batra's, our consumers are at the heart of everything we do. We
genuinely value every piece of feedback we receive because it helps us
grow, improve and serve you better. We look forward to any feedback
which will help us improve further.
4.2. For the purpose of this Policy, “grievance” or “complaint” includes any
communication from the Consumer that expresses dissatisfaction in
respect of the products offered through the Website and which seeks a
remedial action, but does not include the following:
i. complaints that are incomplete or not specific in nature;
ii. communications in the nature of general suggestions or
recommendations; or
iii. communications seeking guidance or explanation.
4.3. If your query / complaint not resolved needs to be escalated: As per the
applicable laws, Dr Batra’s has appointed a “Grievance Officer” to
address your grievances
Here are the details of Grievance Officer:
Name: Mr. Vishal Singh
Designation: Sr. Manager (E-commerce)
Dr Batra’s Positive Health Products Limited
2nd Floor, H Kantilal Compound, Andheri- Kurla Road, Saki Naka,
Andheri (East), Mumbai 400072
Contact: +91 9396917360
Email: grievance.products@drabatras.com
Time: Monday to Friday (9.30am to 5.30pm)
4.4. “Customer Service” and “Grievance Officer” shall take all the best
endeavors to resolve the grievance as expeditiously within the timeline as
prescribed in the applicable laws.
4.5. A Grievance will be considered as closed and disposed-off when the
consumer is communicated by Customer Service / Grievance Officer / any
other person associated with the website and offered solutions to its
grievance.